Return and Refund Policy
All our products pass through stringent quality checks to ensure positive experience to all our customers. Still, if you face any issue, please go through the returns schedule mentioned below.
|Customer Type||Issue Category||Return Eligibility Period||Logistics cost|
|Re seller, Bulk Buyer||Wrong Product Received||Within 7 days of delivery||Cost will be paid by reseller, bulk buyer|
|Re seller, Bulk Buyer||Manufacturing Defect||Within 15 days of delivery||Cost will be paid by reseller, bulk buyer|
|Re seller, Bulk Buyer||Item not liked||Within 3 days of delivery||Cost will be paid by reseller, bulk buyer|
|End User||Size Change request or Wrong Product Received or Manufacturing Defect or Item not liked||Within 10 days of delivery||No Cost|
Replace and Refund Requests
Please note that the product(s) should be unused, unwashed with all original tags intact and should be sent back in original packaging along with all parts and freebies and a copy of original invoice. For re sellers and bulk buyers replacement and refund can be done for set wise. To ensure that the quality of the product is maintained, we request you to please make sure that the product(s) are properly packaged when you are returning it.
Steps to raise return request-
- Notify our team regarding the return and share the issue particulars
- Our Support team will connect with you and understand the issue.
- On return approval, your packet will be collected. Please keep the product ready with tags and packing intact.
- Team will place the label by themselves.
- Your exchange/refund will be initiated once the product is received at our place.
Refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT) or in the form of Vouchers.
If you wish to receive the refund to your bank account, you can update the details of the bank account by sending us email.
Note: Refunds cannot be processed to third-party accounts. The name on your account should match with the name of the bank account holder.
This policy is for the benefit of our buyers and support them in their business. Acceptance of return requests is at the discretion of management. If the buyer is found to misuse the policy, we reserve the right to reject return request and discontinue services and/or block account of such users, who are found to be misusing or exploiting these policies or making fraudulent requests; without prior notice.
In case of more than 5% returns for any customer; the account will be deactivated.